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The integration provides field service technicians with efficient, reliable access to the XOi Vision application through the TechAnywhere platform, a truly paperless option that allows a mobile workforce to deliver faster service, increase customer satisfaction and instantly communicate with the back office.
“Our clients find great value in allowing XOi to further expand our robust TechAnywhere mobile technician capabilities with fully integrated XOi Vision feature set,” said David J. Jack, president of Data-Basics. “A field technician can utilize TechAnywhere onsite, never having to exit our mobile technician app to realize the fully integrated benefits XOi has to offer. Together, we have greatly expanded the toolset for all of our client’s field technicians.”
XOi Vision is the complete curb-to-curb communication tool for techs, empowering them to securely capture critical jobsite data, launch on-the-job remote support, access relevant equipment documentation and provide customers photos and videos of recommended and completed work. By allowing techs to complete work faster and providing transparency for managers and customers, XOi has empowered contractors to provide industry-leading service and quality during the challenges of 2020. “We’ve seen in recent months that visual documentation, real-time remote video support and other features of XOi and TechAnywhere that streamline communication and …
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