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This opinion piece in The Paypers argues that behavioral biometrics added to a cardholder challenge would strengthen the step-up process. This is needed because an unsecured one-time password can be thwarted by criminals. Mercator Advisory Group suggests that issuers eliminate the use of unsecured channels for the OTP. Instead, provision the cardholder’s phone with a secured app that delivers a secured channel between the cardholder and the issuer and use that when step-up is needed.
Mercator agrees that behavioral biometrics has its place but it is equally important that the cardholder be comfortable and confident in the challenge the issuer deploys. Many issuers use a different authentication methods for each channel the customer interacts across (call center, online, card, etc.) which fails to establish customer confidence.
By implementing a secure channel to the customer using a mobile app as the preferred method across every channel the issuer re-enforces the consumer behavior and trains the cardholder what to expect. Without this training, the cardholder may decide to utilize a more trusted card for making online purchases. Here’s more from The Paypers’ article:
“The 3-D Secure system should be compliant with the EU’s Strong Customer Authentication regulation – so how …
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