The Role of Robotic Process Automation in Digital Transformation

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Now, more than ever, organizations are being forced towards automation tools in order to fill in the gaps that are inevitably left with rapid digital transformation. As a result, the use of robotic process automation (RPA) is expanding rapidly as organizations look for ways to speed processes that will enable workers to become more productive. It is also clear that the better these processes, the better the experience will be for companies, or individuals, doing business with your organization. RPA in the Workplace According to the recently released Gartner Magic Quadrant for RPA (subscription required), Gartner defines RPA as a combination of user interface (UI) interactions and APIs to integrate and perform data transcription work between different enterprise and productivity applications. An RPA tool, it explains, operates by deploying a software script that emulates a human process/task within a workflow. It also should contain: Low-code capabilities to build automation scripts Integration with enterprise applications Orchestration and administration including configuration, monitoring and security There were 16 companies in this year’s quadrant, with the 10 largest accounting for account over 70% of the market. Gartner also suggests that while many areas of IT have been impacted negatively by the current COVID-19 pandemic, the …

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