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Winners of Asia Pacific IDC Digital Transformation Awards | InfotechLead

winners of asia pacific idc digital transformation awards | infotechlead

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IDC Asia Pacific has revealed winners at the 2020 Asia Pacific IDC Digital Transformation Awards. IDC selected the winners of Asia Pacific IDC Digital Transformation Awards based on their implementation of digital initiatives that address new customer requirements, development of new capabilities, deployment of new critical infrastructure, and pursuit of new industry ecosystems.“This year’s DX Awards winners have been tried and tested—and as they endure and emerge more resilient, they have become true digital champions,” said Sandra Ng, vice president for ICT Practice at IDC Asia Pacific.2020 Asia/Pacific Digital Trailblazer and 2020 Asia/Pacific DX CEOUnion Bank of the Philippines and Edwin R. Bautista Union Bank of the Philippines (UnionBank)’s digital transformation strategy reinforced its commitment to deliver a superior customer experience (CX) and promote inclusive prosperity in the Philippines.Edwin R. Bautista is among the few leaders in the Philippines bold enough to transform the organization immediately.2020 Asia/Pacific Digital TransformerPiramal Glass (India)Piramal Glass offers glass packaging solutions in over 50 countries, with its design, production, and decoration footprint in the United States, India, and Sri Lanka having a capacity of 1,375 tons daily and using 12 furnaces and 60 production lines.With glass container production a continuous complex …

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How former Disney exec Tony Ambrozie is leading digital transformation at Baptist Health South Florida: Tony Ambrozie brings a unique, customer-focused perspective to his new role as senior vice president and chief digital officer at Baptist Health South Florida.

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Jackie Drees – Friday, October 23rd, 2020
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Tony Ambrozie brings a unique, customer-focused perspective to his new role as senior vice president and chief digital officer at Baptist Health South Florida.

Having joined the Miami-based health system Oct. 1 most recently from his position as senior vice president of technology and digital for The Walt Disney Co., Mr. Ambrozie is now leading BHSF’s digital transformation efforts and consumerism initiatives.
“Both Disney and BHSF are companies with great missions: one to make magic happen for guests, the other to make life better for customers and patients. And necessarily, both have a singular focus on customers at their core,” he told Becker’s Hospital Review. “My focus at Baptist Heath is to channel that customer-centric view into the digital experiences and interactions for our customers and patients to ensure ease of use, access and convenience.”
Here, Mr. Ambrozie discusses how his experience at Walt Disney will help inform his strategic initiatives at BHSF.  
Editor’s note: Responses have been lightly edited for clarity and length.  
Question: How will your experience at Walt Disney help influence your new position as Chief Digital Officer at BHSF?
Tony Ambrozie: Both Disney and Baptist are companies with great …

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A top MoneyGram exec lays out a digital transformation that’s helped fuel triple-digit growth in cross-border payments during the pandemic

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MoneyGram’s bread-and-butter money transfer services, offered through hundreds of thousands of agent locations globally, was largely shuttered during the coronavirus pandemic. 
But it’s seen a massive boost in its new digital products, which it’s been building over the last four years.
“That part of our business has exploded,” Kamila Chytil, COO of MoneyGram said on Monday during Business Insider’s Global Trends Festival. 
MoneyGram’s stock is up roughly 290% since the beginning of April.
Visit Business Insider’s homepage for more stories.

MoneyGram has long been known for its cross-border payments and global network of hundreds of thousands of kiosks and storefronts. Its physical footprint globally includes over 380,000 agent locations, more than McDonald’s, Starbucks, and Subway combined. And that bread-and-butter business, largely reliant on in-person transactions, was rocked by the coronavirus pandemic. But MoneyGram has continued to see transaction growth, largely driven by its new digital products.Over the last several months, MoneyGram’s years-long digitization effort proved a crucial pivot. Beyond in-person transfers, MoneyGram has been investing in digital-first products that enable consumers to use its service anywhere via its app and website. “When the pandemic struck, our impact was very sharp and very significant and very sudden. Thinking back to March, we …

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As the pandemic forces businesses to accelerate digital transformation, they must adapt to a boundaryless workplace

as the pandemic forces businesses to accelerate digital transformation, they must adapt to a boundaryless workplace

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A year ago, most knowledge workers commuted to an office. Today, they work from home. As communication goes digital, companies are faced with new challenges and new pressures on their network infrastructure.
“Every day we are running something like 20,000 meetings and 16 million zoom minutes per day,” said Rajesh Janey (pictured, left), senior vice president of global alliances at Dell Technologies Inc. “Our VPN traffic user load just tripled.”
Janey, Utpal Bakshi (pictured, center), global head of the hi-tech vertical at Wipro Ltd., and Satish Yadavalli (pictured, right), VP and head of the global cloud and infrastructure practice at Wipro, spoke with Jeff Frick, host of theCUBE, SiliconANGLE Media’s livestreaming studio, during the Dell Technologies World Digital Experience event. They discussed how to handle enforced, rapid digital transformation. (* Disclosure below.)
Wipro provides blocks to build the boundaryless enterprise
Wipro is a digital business solutions company with close to 175,000 employees across the globe. Like Dell Technologies (whose employees went remote over a weekend due to the pandemic), when lockdown occurred, WiPro pivoted fast.
Thanks to its existing boundaryless enterprise solution and video architectures powered by Dell EMC VxRail with VMware NSX, the company was able to build capacity on-premises and on-cloud …

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Techwire One-on-One: DOR CIO on Digital Transformation, 2021 Priorities

techwire one-on-one: dor cio on digital transformation, 2021 priorities

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Insider

Jon Kirkham, chief information officer at the California Department of Rehabilitation, shares his definition of digital transformation and discusses the ongoing Vocational Rehabilitation Connections Project as well as priorities for 2021.

As part of Techwire’s ongoing efforts to educate readers on state agencies, their IT plans and initiatives, here’s the latest in our periodic series of interviews with departmental IT leaders.
Jon Kirkham is the longtime chief information officer at the California…

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So, the Pandemic Sent Your Digital Transformation into Hyperdrive. What Now?

so, the pandemic sent your digital transformation into hyperdrive. what now?

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Most companies have had to accelerate technology adoption due to the pandemic. So where do we go from here?

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October
22, 2020

5 min read

Opinions expressed by Entrepreneur contributors are their own.

Prior to Covid-19, business leaders readily discussed the necessity of digital transformation and how it would change operations around the world. And while they saw these shifts as inevitable, many still took a cross-that-bridge-when-we-have-to approach.Now, though, the bridge has been thrust underneath our feet. Entrepreneurs and executives find themselves facing a new reality where over half of all employed Americans (51 percent) are working from home in response to the pandemic. Digital transformation plans that were on the shelf or intended for later went into hyperdrive, and many were forced to put technologies into action in days when they’d been planning on having months — or even years. Related: Why Digital Transformation Is An Effective Crisis ResponseWhat now?Every company has to approach any kind of large shift with its own goals and resources in mind. But all leaders should employ the following four core strategies to build a future-forward environment and tackle accelerated digital …

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Digital transformation during pandemic creates win-win culture of mutual support across the enterprise

digital transformation during pandemic creates win-win culture of mutual support across the enterprise

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Business used to be a cut-throat environment where beating the competition to market share was the primary goal. While customer numbers are clearly still important, companies that were rivals are now making pacts and sharing technology in a win-win for everyone. Instead of dog-eat-dog, it is the power of partnership that rules.
King of the partner ecosystem is Dell Technologies. It’s not surprising. With a list of subsidiaries that runs to 11 pages and spans the globe, the company has an umbrella so big that those sheltering underneath it stand very little chance of getting wet. And with the current economic climate, protection is a good thing.
“In this dynamic of everything’s gone digital … our partners have been asking how can we help them be more effective and successful in their digital marketing efforts and activities. How can we assist them in virtual selling,”  said Cheryl Cook (pictured), senior vice president of global channel at Dell Technologies. [They] are leaning into some of our services and tools … like remote capabilities so that you don’t have to go on the data center floor but you can still be doing assessments and provisioning and orchestration and deployment for your customers …

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Customer experience and digital transformation concepts are merging during the pandemic

customer experience and digital transformation concepts are merging during the pandemic

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Customer experience and digital transformation are two terms we’ve been hearing about for years, but have often remained nebulous in many organizations — something to aspire to perhaps, but not take completely seriously. Yet the pandemic has been a forcing event for both concepts, thrusting the ideas front and center.
Suddenly startups that help with either of these concepts are seeing rising demand, even in a year with an overall difficult economic climate. If you are fortunate enough to be helping companies digitize a process or improve how customers interact with companies, you may be seeing increased interest from customers and potential acquirers (and this was true even before this year). A case in point is Twilio acquiring Segment for $3.2 billion recently to help build data-fueled applications to interact with customers.
Even though building a positive customer experience has never been completely about digital, at a time where it’s difficult to interact with customers in person, the digital side of it has taken new urgency. As COVID-19 took hold this year, businesses, large and small, suddenly realized the only way to connect to their customers was digitally. At that point, digital transformation became customer experience’s buddy when other …

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Digital transformation tops Turkey’s agenda

digital transformation tops turkey’s agenda

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The term digital transformation has been among Turkey’s priorities, which it believes would help unleash the country’s potential as it moves toward its 2023 vision, marking the centenary of the Republic of Turkey.

In their speeches at the third Turkey 2023 Summit, organized by Turkuvaz Media Group’s Sabah daily on Thursday, Transport and Infrastructure Minister Adil Karaismailoğlu and Environment and Urbanization Minister Murat Kurum reiterated the government’s determination to spread the applications that will accelerate the country’s digital transformation and improve citizens’ lives.

“Turkey has a very important place in the world in terms of digitalization. We’re very ambitious about it. As Turkey, we are at the top in terms of digitalization,” Karaismailoğlu said in his speech.

The digital transformation is accelerating unpredictably, especially with the pandemic process, and its value is multiplying, Karaismailoğlu said.

The government’s 2023 vision includes specific targets for a full-fledged improvement of the country’s economy via tailor-made energy, technology, health care, transport and infrastructure projects to make Turkey one of the top 10 global economies.

“As Turkey, we are experiencing the digital transformation at the highest level on land, in air, sea and space with our satellites that we send …

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