Staying relevant: Survival of the digitally fittest in post-Covid world

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The challenge for technology leaders is finding which of these enhanced features are worthy of being made permanent.By Prasad RaiThe pandemic has impacted geographic, demographic, and economic domains concurrently in the short as well as in the long term. Times like these need leaders who are resilient in the face of such dramatic uncertainties. Technology leaders are no anomaly. The challenges they have been forced to face are among the most multi-dimensional. Changing customer demands on digital channels, reconfigured supply chains, additional necessary workforce collaboration capacity and bandwidth, licenses, and equipment to support remote work, and a litany of other issues requiring immediate scale and resiliency— everything had to be done all at once.Related NewsHowever, the quick fixes and patchwork solutions adopted during the response phase may not stand up to rigorous testing. For most technology leaders this will mean stabilising and strengthening many of the solutions and processes rushed into place, by being more strategic about their deployment, developing the support infrastructure around them, and fully understanding the impact they will have across their organisations and partner networks.The companies that could draw on their understanding of their customers and combine it with an ability to adjust …

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