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Agencies early in the coronavirus pandemic scrambled to scale up their IT infrastructure to handle mandatory telework and enable secure access to networks remotely.
Nearly half a year into this work arrangement, agencies are making the most of it and have overcome the challenges of onboarding new employees who in some cases have yet to set foot in a physical office or meet their coworkers in-person.
While initially creating hurdles from an Identity, Credentialing, and Access Management (ICAM) perspective, this new work environment has challenged some agency officials to rethink security beyond the four walls of an office.
The Small Business Administration, over the course of the pandemic, had to scale its network to handle a workforce of 20,000 personnel, about five times what it was before the coronavirus pandemic.
Meanwhile, this surge of new users accessing the network happened at a time when the agency closed its offices that were issuing Personal Identity Verification cards.
As a workaround, SBA Chief Information Security Office James Saunders said the agency leveraged its cloud identity infrastructure to launch “conditional access” that would put users on a trusted network using a trusted device to login using a username and password.
Those not on a …
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