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By Sara Heath
September 14, 2020 – Like so many hospitals and health systems across the country, the emergence of the novel coronavirus forced AdventHealth to go from zero to sixty launching consumer-focused patient engagement technology.
While before March the health system, which has over 80,000 medical providers practicing in ten states, was behind the scenes building its digital front door, the COVID-19 outbreak forced AdventHealth to unlock it for patients, and fast.
“Our work plan for the whole year got stood up in probably a period of a month to six weeks,” Tricia Edris, senior vice president and chief consumer officer at AdventHealth, told PatientEngagementHIT. “And we just started adding to it as we started to understand more of the patient needs and phases that we were going to experience.”
From the get-go, AdventHealth quickly needed to prop up some sort of communication channel to help patients seeking information. In March, there was so little information about the coronavirus — even less of it accessible for the layperson — and AdventHealth knew it would need to be a contact point for worried patients.
Building on technology options that has been in the works, Edris and her team began by standing up a call center …
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