Local Black-Owned Business Survives Double Whammy of Pandemic and Riots; Owner Paying Back Loyal Customers

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SEATTLE, Nov. 19, 2020 /PRNewswire/ — Piles of shattered window glass left Marques Warren wondering if operating a brick-and-mortar business in Seattle would pencil out. By allowing his customers at local business Downtown Spirits to place orders online for both curbside pickup and delivery, Marques believed he had weathered the unique challenges presented by COVID-19. Then came the civil unrest during the George Floyd protests, and it looked as though the damage to his store could be a step too far for his small business.
As the dust settled, Marques received feedback from customers congratulating him on remaining open. “People wanted to know how they could support my business,” reports Marques.
Rather than folding his hand, Marques chose to double down. He launched a technology overhaul with cutting-edge tech from CityHive. This makes online ordering easier and even more secure via their website downtownspirits.com and the Downtown Spirits app (available in both the Apple and Google Play app stores).
Marques wants to pay back those loyal customers. To that end, he’s crafted Downtown Spirits’ CO-OP membership program to provide unlimited, free deliveries and discounts on every item purchased.
“Our unique location allows us to deliver promptly to nearly all of central …

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