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While the purpose and values of an organization don’t frequently change in this world and, in fact, are often the antidote, the behaviors of leadership should change.One of the biggest challenges in the current environment is the social distance required to ensure safety in the coronavirus era. This distance makes leadership more difficult. I remember in 1991 when I was living in Manila and leading Procter & Gamble’s business in the Philippines, I was also tasked with leading P&G’s Hair Care business throughout Asia. Tom Peters’ “In Search of Excellence” and its teachable point of view of “manage by walking around” was still fresh in my mind.
While I could “walk around” to lead the Philippines, I wondered how I could achieve the same level of trust in leading employees and “walk around” from India in the west to Japan in the east, and Korea in the north to Australia in the south?
Trust is one of the essential elements between the leader and the organization. Trust comes with intimacy. Intimacy is created by proximity and congruence of purpose and values, and generally earned over time. It was easier to create intimacy with the Tide Brand Group of …
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