Innovation Inc: The CEOs of Chewy and Honeywell talk digital transformation

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Chewy and Honeywell. 

At first glance, the two companies couldn’t be more different. One specializes in online pet products, while the other is an industrial giant in the midst of pivoting to software. But after getting the chance to talk to the CEOs of both organizations recently, I believe that they may have more in common than one would initially assume.Underscoring each company’s strategy is a relentless pursuit of new markets while finding ways to better serve existing customers. While that’s not an entirely novel concept for multi-billion-dollar corporations, what Honeywell’s Darius Adamczyk and Chewy’s Sumit Singh also have in common is an appetite to double-down on technology to achieve that goal. For Honeywell, that looks like new office automation tools and a gamble on quantum computing, while for Chewy, it’s the company’s first fully-automated factory. These aren’t, of course, the only initiatives underway at either firm But they’re notable, largely because the efforts encapsulate so well the broader push to make digital technologies a focus — particularly as the coronavirus pandemic continues to force companies to innovate faster than ever before. 

And for both Honeywell and Chewy, it’s as much of a cultural focus as it is on the …

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