How Milan’s digital transformation has helped it to manage COVID-19 – Cities Today – Connecting the world’s urban leaders

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Roberta Cocco, Deputy Mayor for Digital Transformation, City of Milan

While years of investment in digital infrastructure and skills have helped the the City of Milan rapidly respond to COVID-19, the pandemic has also highlighted important gaps that must be closed for the future, Roberta Cocco, Deputy Mayor for Digital Transformation told Cities Today.
Milan is the capital of the Lombardy region that was the centre of the European outbreak earlier this year. Now, the city is beginning to look to economic recovery and what it can learn from the crisis so far.
“After six months of managing the situation, we are more prepared to understand which are the toughest areas to keep under control and how we can work with all the stakeholders in the city to manage the most difficult situations,” Cocco said. “We are in a period of trying to understand how we can recover from this terrible situation that we had to face.”
Foundations
In July 2016, Milan adopted an integrated Digital Transformation Plan based on four pillars: infrastructure, services, digital education and digital skills. This foundational work put the city on a good footing as COVID-19 took hold, people were ordered to stay at home and …

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