How Covid-19 Has Changed What We Think About IT

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Doctor has distance video call with patient during social distancing.

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There’s a lot of well-deserved praise and press right now for the doctors, nurses, techs and other healthcare workers who are doing their jobs under incredibly difficult circumstances. We are all deeply grateful for their skill and dedication under fire. The reports coming out of the front lines of this crisis are both heartbreaking and inspiring.
There’s another group in the healthcare environment that’s also stepping up, and in ways that frequently go unnoticed: the information technology people. Often tucked away in the far reaches of the building, IT workers have had to adapt quickly to a whole new world in healthcare. A big part of their job is now about ensuring that people can connect, collaborate and stay in communication.
The IT folks are also serving in ways they might not ever have imagined before. In some hospitals, they’ve become patient liaisons, helping those whose families cannot come visit them stay connected by providing iPads and other technical tools to allow patients to “see” their loved ones remotely. As way of reducing feelings of isolation and loneliness, this is vital to the patient’s …

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