Have Your Privacy Policies Kept Up with Your Digital Transformation?

Advertisement

BEGIN ARTICLE PREVIEW:

Executive Summary
For every business that shifts operations online, there are potential privacy pitfalls that will prove very damaging if mismanaged. As new regulations are set to go into force in the United States, the stakes for getting this pivot right are higher than ever before. The Covid-19 pandemic is accelerating digital transformations, and companies should consider implementing these four privacy-focused measures: 1) Check how your vendors and partners use customer data, 2) Perform impact assessments to monitor risk, 3) Strive for clarity in your privacy policy, and 4) Designate a data protection officer.

Illustration by Nathalie Lees

We’ve made our coronavirus coverage free for all readers. To get all of HBR’s content delivered to your inbox, sign up for the Daily Alert newsletter.

For companies everywhere, Covid-19 has expedited digital transformation at almost unimaginable speed. In an effort to survive and get back to business safely, companies have rapidly adopted services such as contactless payment, click-and-collect applications, and enhanced customer relationship management. These transitions are vital for business to continue, but each also introduces new risks. For every business that shifts operations online, there are potential privacy pitfalls that will prove very damaging if mismanaged, and as new regulations are set …

END ARTICLE PREVIEW

READ MORE FROM SOURCE ARTICLE