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Looking for tech support for residents of GreenFields of Geneva, life enrichment manager Karen Tomko sent out a plea on Facebook. Karen’s friend and neighbor, Tia Duval, quickly offered up her expertise. Seven months later, Tia continues to go to GreenFields weekly, to share her technological skills and knowledge with the residents.
Tia said that when she saw Karen’s request, “I knew I wanted to help out right away. It sounded like a great opportunity to get involved with the community. I worked at a well-known global law firm for many years in both human resources and information technology. Working in both of these departments has sharpened my problem-solving skills.”
Each week before Tia’s visit, Karen provides her with the list of problems with which the residents are requesting assistance. “This gives her time to research their issues ahead of time so she can come prepared,” Karen said.
“I help the residents with a wide range of technical problems such as identifying shortcuts to their favorite websites, how to reconnect to WI-FI, issues with their printers, etc.,” Tia said.
Karen added, “One resident signs up just because she loves hanging out with Tia. She’s become friends with many the residents.”
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