Google Analytics update uses machine learning to surface more critical customer data

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If you ever doubted the hunger brands have for more and better information about consumers, you only need to look at Twilio buying customer data startup Segment this week for $3.2 billion. Google sees this the same thing as everyone else, and today it introduced updates to Google Analytics to help companies understand their customers better (especially in conjunction with related Google tools).
Vidhya Srinivasan vice president of measurement, analytics and buying platforms at Google wrote in a company blog post introducing the new features that the company sees this changing customer-brand dynamic due to COVID, and it wants to assist by adding new features that help marketers achieve their goals, whatever those may be.
One way to achieve this is by infusing Analytics with machine learning to help highlight data automatically that’s important to marketers using the platform. “[Google Analytics] has machine learning at its core to automatically surface helpful insights and gives you a complete understanding of your customers across devices and platforms,” Srinivasan wrote in the blog post.

The idea behind the update is to give marketers access to more information they care about most by using that machine learning to surface data like which groups of …

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