Four digital transformation priorities for the Covid-19 era

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Having been forced to lean on digital technology more than ever as we inch our way through the pandemic, many organizations have fast-forwarded their digital transformation plans.Businesses are keen to find ways to make it easier for the workforce to collaborate and do their jobs remotely and they recognize that to achieve that aim they need to drive out paper from their day-to-day operations and digitize internal processes.Manual processes that were just about holding up in a face-to-face setting – think paper-based purchasing, invoicing or contract sign-offs – have become totally impractical from a distance.At the same time, lockdowns and quarantine have made digital channels a necessary option for customers and we have seen the balance shift in favor of online interaction. Digital has become the norm for everything from engaging with local authorities and government departments, to studying, socializing and dating.Behind the scenes, however, organizations face tough challenges as they adapt to the ‘new normal’.Here are four common transformation challenges that enterprises are facing right now, and some practical steps that can be taken to address them quickly and cost effectively:1. Adapting business systems for digital communicationsThe dramatic increase in digital customer transactions and interactions since …

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