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Business success in a digital-first world depends largely on your IT organization’s ability to deliver services with agility, without sacrificing performance, security, or governance. But right now, many organizations’ effectiveness is compromised. The IT landscape is a dynamic hybrid of traditional and cloud-based technologies. Diverse, unpredictable, and constantly changing, it brings with it a new level of complexity that cannot be controlled by conventional management methods.IT leaders need a way to reduce operational management complexity while supporting services delivered from multiple cloud providers and on-premises. Otherwise IT puts the business at risk of outages, cost overruns, security breaches, and compliance violations—and risks being marginalized for it.The mandate is clear: Simplify IT operations management (ITOM) complexity in order to fully participate in digital business success or become a curator of a shrinking legacy estate.The Contributors to ComplexityDeveloping a plan to simplify ITOM complexity requires understanding the contributors to complexity in your environment first. Complexity is driven by the lack of uniformity in IT operations that has grown over time, such as:
A diversity of solution providers increases the friction of user and IT interactions.
A wide variety of service and resource requests must be fulfilled.
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