Digital Transformation: Modernizing the Public Sector Workforce Through Technology to Continue Delivering Better Citizen Outcomes in a Post-COVID World

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Over the past decade or so, technology has crept into nearly every facet of our lives. People buy everything from groceries to mattresses online, business and social networking is digital, and almost every mundane task can be made easier with an app. In recent years, the rate of technological advancement and its ubiquity has grown even further, and citizens are increasingly expecting more convenient, digital experiences from healthcare, work, and even public services.
Then the COVID-19 pandemic hit and accelerated the pace of that transformation even further. It is well established that public sector organizations are laggards on the tech adoption curve compared to other industries. At a time when the need for public services is at an all-time high, low technology adoption has resulted in many public sector employees and organizations being unable to work at their full capacity.
It’s time to start exploring how technology can support the public sector workforce, both during the current crisis and beyond.

Three technology imperatives to transform the public sector workforce
1. Improve operational efficiency through technology
In times of crisis, we depend on public sector organizations to deliver. It might be tempting for leaders to shelve technology upgrades at a time …

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