Bright Pattern Omnichannel Interaction Platform for Service Management Deployed by Global Human Resources Giant

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The human resource company operates in 38 countries and manages a workforce of more than 100,000 associates each week in the United States and Canada alone. With a strong passion for providing its customers with the best experience possible, the organization deployed Bright Pattern to integrate with their existing service management solution for additional features like automated password reset, automated notifications of outages, digital and mobile channels, AI and bots, centralized reporting, drag-and-drop customer journey builder, and more.

Bright Pattern’s Omnichannel Interaction Platform elevates companies’ existing service management solutions so that ITSM teams don’t need to rip and replace their existing systems. ITSM teams can simply add on advanced functionality that can automate up to 90% of the ITSM process. The automation in the solution helped the organization save hundreds of thousands in IT costs within months of integrating Bright Pattern with their existing service management solution.
Calculate Your ROI with Bright Pattern Omnichannel Interaction Platform”With Bright Pattern I saw my vision. I saw the future of IT Service Management. I told my CIO, give me one year and I will transform our support,” said Jessica Osborn, IT Support Services Operations Manager. “With staffing 100 thousand people a week one central place for …

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